Message from our President and CEO, Kenny Nicholls, regarding COVID-19
March 13, 2020
Dear Western Coast Insurance Services community of customers
During these challenging times I wanted to reach out to all our customers.
We are actively monitoring the coronavirus (COVID-19) and have implemented the necessary steps to ensure our offices and branches across Canada remain safe for our customers, our people and our communities.
Like you, Western Coast is following the guidance of health organizations during this situation, while acknowledging we must deliver customer care at the highest level.
This means serving you, our customers, in a manner resulting from the realities brought by COVID-19. Our branches are open for business or if you wish, you can work with our experts by phone or email.
Your families and loved ones are important — safety comes first. Protecting our teams, customers and communities comes by way of taking socially responsible steps to prevent the spread of the virus.
We ask that if you’re visiting one of our locations and experiencing any cold or flu-like symptoms, the preferred channel for caring for your insurance needs is email, phone or online to keep everyone safe.
On behalf of the Western Coast team, I would like to extend our gratitude and respect to health care providers in Canada and around the world.
As your trusted insurance experts and neighbours, Western Coast teams are ready to support, help and look after your requirements. I do, however, acknowledge in advance that during times like these, you may experience service interruptions.
Thank-you for your ongoing support and for placing your trust in Western Coast Insurance Services. These are challenging times and our insurance experts are working hard to care for you.
Western Coast Insurance Services Ltd. is a wholly-owned division of Western Financial Group Ltd. Insurance products are underwritten by certain licensed insurance companies and are only
available throughout British Columbia, Canada.