How to report a claim

Insurance is security, yet when an unforeseen — and frankly, unwelcome — loss occurs, you’re seeing your policy at work often for the first time. Our claims experts are here to support you. 

When unwanted incidents occur, our Western Coast team understands what a claim feels like —challenging and stressful. Our adjustors are there when it matters — that’s our promise to you.

We’re not just about providing you the right security; know that we’re committed to serving you a professional claims experience. We care for your needs and want to see you return to normal.

We’ve designed modern processes to serve you — 24/7. That’s just the Western Coast level of service and how insurance meets simplicity.

Incidents don’t always happen during business hours — no worries.

We have options outside of our hours of operation, it’s the same number — just follow the prompts for the emergency claims line. A team of independent insurance professionals are ready to review your details and expedite the claim.

Visit www.tugo.com/en/claims/ for claim details or in the event of hospitalization, call claims at TuGo immediately:

• From Canada & USA: 1.800.663.0399
  
• From Mexico: 001.800.514.9976 or 001.800.681.8070
  
• Outside N. America & Mexico (global toll-free): 1.800.663.00399

If you cannot reach us using the numbers listed above, call us collect at 1.604.278.4108 and we will reimburse the charges incurred when making this call. Tell the Canadian or local operator you wish to make a collect call to Canada at 604.278.4108 for hospitalization or to make a claim.