Ensuring our partners, teams and customers receive exceptional service and support
March 18, 2020
The COVID-19 situation is evolving quickly, and we’re working to respond in real time as new information and developments related to this outbreak become available. In the meantime, the health and safety of our employees and customers continues to be our top priority.
Actions Western Coast Insurance Services has taken in response to the Coronavirus (COVID-19) pandemic include:
Activate Crisis Management and Appropriate Business Continuity Response
Impose Travel Restrictions
Activate Additional Sanitation Measures
Activate Remote Work Strategies
Establish Direct Lines of Communication with Local Public Health Agencies
Impose Community Event Restrictions (Western Community Foundation)
Execute Mass Communications
Modify Meeting Participation Through Use of Technology
Employee Support We are providing health and safety guidelines to all our teams and offering the necessary resources to allow for remote work and support social distancing. Our people are actioning Western Coast’s pandemic response as outlined above in our branches, head office, and regional offices.
Customer Support We are confident that we can continue to provide exceptional service and support to our customers as needed, and for an indefinite period, as we all work together to slow or reduce the transmission of the COVID-19 virus.
Western Coast has made the decision to halt walk-in business at our retail locations across Canada. Taking this action now will protect our branch teams and customers, while reducing the likelihood of rolling closures across our network. Our goal is to continue to provide working spaces where our people can feel confident and comfortable. If you have questions on how this decision may impact you, please reach out to your usual key contact at Western Coast.
Our website’s alert banner and branch door signs are providing our customers with several service options. We are encouraging customers to:
Use our online forms to submit service requests and new business quotes
Call their local branch
Email their local branch
Excepting this modification to customer interactions, we have normal business operations across most locations and are experiencing isolated branch closures to coordinate enhanced sanitation measures and adapt to changing staffing levels.
Carrier Support It is our shared responsibility to help prevent the spread of the COVID-19 virus. As such, we are exercising an abundance of caution and establishing guidelines to promote a safe working environment.
Therefore, we are eliminating any unnecessary branch visits. We will continue to conduct business with our partners by phone and email. There will be inconveniences at times; we ask for your support and understanding as we adapt to these unique circumstances for the safety of our employees and the broader community.
Western Coast’s COVID-19 response committee is continuing to closely monitor the news and top health and disease control organizations – including the World Health Organization, Health Canada and the Centers for Disease Control.
Western Coast Insurance Services Ltd. is a wholly-owned division of Western Financial Group Ltd. Insurance products are underwritten by certain licensed insurance companies and are only
available throughout British Columbia, Canada.