Real Insurance Stories from Real People - Langley, B.C., customer Brenda S. explains her claims experience for home insurance with Western Coast

October 27, 2025

Western Coast Insurance Services Testimonial

We’re here to help you through the claims process when you’re counting on us.

Langley, B.C. customer Brenda S. shares her home insurance claims experience.

The Challenge:

In the middle of the night, our home suffered significant flooding due to a burst pipe caused by a major spike in city water pressure. This surge was triggered when multiple fire hydrants were shut off simultaneously in response to a nearby fire. While several homes in the area experienced damage, ours was hit particularly hard, with both our in-house pressure regulator and hot water tanks failing under the pressure.

Although the city acknowledged the issue, their exemption clause meant they accepted no financial responsibility.This left us in a difficult position.

The Reaction:

At this moment, we realized the value of having the right home insurance coverage and, more importantly, a dependable insurance partner like Western Coast that demonstrated not only professionalism but genuine, caring support when it matters. It spoke volumes about your company’s values.

In demonstrating these values, I recall Sabrina Langton, your Langley branch manager. She understood our predicament with the cost factor re: the deductible. If memory serves me right, your company went to great lengths to have the city absorb the deductible cost to no avail.You kept us informed and thus gave us a sense of reassurance when we needed it.

The Result:

The following outlines my appreciation for the handling of my home insurance claim and, in particular, how your staff worked us through significant water damage situation at our home.

In the midst of this chaos, your team stepped up. From the very beginning, we were treated with professionalism, empathy, and a true sense of care. We both know a company is only as good as its people — and your staff are outstanding ambassadors, not only for Western Coast but for the insurance industry as a whole. This is where Western Coast earned my undying loyalty.

We did end up having to pay the home insurance deductible and for us, as seniors, which was a big financial hit. So be it. But Sabrina took the time to talk with me and listen.

Making a difference in our community

I continue to extend my gratitude, to everyone at Western Coast, to Sabrina and everyone else who played a role in getting my home insurance claim settled. Your insurance company didn't just support us through an insurance claim, you showed heart, compassion, and humanity. You made that proverbial positive difference that we all want to experience.

This testimonial reflects the true and current opinion of Brenda S., a Western Coast Insurance Services customer, about her home insurance claims experience.

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